Troubleshooting the connection between Aero App and Aero Data Server (ADS)

There are two ways for a user to connect Aero App to an Aero Data Server (ADS). First, if the user knows the ADS IP address and Port number, they can connect directly to that specific ADS. Second, the user can tap the Discover button to display ADS that are available on the local network.

Troubleshooting

1. Confirm your Aero Data Server (ADS) has met all software and hardware requirements in the Aero Data Server (ADS) User Manual. Be sure to review the User Manual corresponding to your operating system and version of ADS.
2. Confirm the device running Aero App is connected to the same Wi-Fi or Ethernet network as the computer hosting your ADS.
3. Confirm that ADS is actively running on the host computer.
   • Users can manage ADS by right clicking on the ADS icon, located on the desktop taskbar.
   • Test stopping and starting ADS.
4. Confirm the Port numbers assigned to ADS are available.
   • Test by changing the port numbers.
5. Check with your IT administrator, if the firewall is blocking the connection.
6. Restart Aero App.
   • Exit and Open the application.
7. Restart the device running Aero App.
8. Restart the computer hosting ADS.
9. Confirm you are up-to-date with the latest version of Aero App and/or ADS.
10. Uninstall and Reinstall Aero App and/or ADS.
11. Install ADS on a different computer.
12. Connect the computer hosting ADS to a different network.
13. If these troubleshooting steps did not resolve the issue, compare the steps you’ve taken with the steps provided below.

Connecting Aero App to Aero Data Server (ADS) using IP address and Port number

1. Open Aero App.
2. Go to App Mgmt on the Main menu.
3. Go to Data on the Secondary menu.
4. Tap the Download button.
5. Select Aero Data Server as the data source.
6. Enter the IP address and Port number into their respective fields.
7. Tap the Connect button.
8. Aero App will connect directly to that specific ADS, accessing the available cycle data and map library files.

Connecting Aero App to Aero Data Server (ADS) with the Discover button

1. (iOS Users) Confirm you have the Local Network setting enabled. This allows Aero App to look for devices on the same local network. To do this; Open the iPad’s settings, scroll the down on the left menu until you see Aero App, select the application and under the Allow Aero App to Access section you will find the Local Network button.
2. Confirm your device running Aero App is connected to same Wi-Fi or Ethernet network.
3. Open Aero App.
4. Go to App Mgmt on the Main menu.
5. Go to Data on the Secondary menu.
6. Tap the Download button.
7. Select Aero Data Server as the data source.
8. Tap the Discover button.
9. Aero App will display a list of ADS on the network.
10. Tap on the desired ADS to access the available cycle data and map library files.